Terms of Service

1. Acceptance of Terms

By accessing and using FileShare ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms apply to all users of the Service, including individuals and organizations that create accounts, upload files, or access shared content.

2. Service Description

FileShare is a secure file sharing and collaboration platform that provides:

• File storage and sharing with military-grade encryption
• Two encryption modes: End-to-End (E2E-AES-256-GCM) and Server-Side (AES-256-GCM)
• Role-based access control with three user types: Configurators, Coordinators, and Members
• Time-limited, download-capped shareable links
• Cross-platform desktop applications for Windows, macOS, and Linux
• Team collaboration features including audit logs and file versioning

3. User Responsibilities

When using FileShare, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Use strong passwords meeting our minimum requirements (12+ characters, mixed case, numbers, special characters)
• Notify us immediately of any unauthorized access to your account
• Comply with all applicable laws and regulations
• Respect intellectual property rights of others

4. Prohibited Uses

You may not use FileShare to:

• Upload, store, or share illegal content or content that violates third-party rights
• Distribute malware, viruses, or other malicious code
• Engage in any activity that disrupts or interferes with the Service
• Attempt to gain unauthorized access to other users' accounts or files
• Use the Service to spam, harass, or harm others
• Resell or redistribute the Service without authorization
• Reverse engineer or attempt to extract source code from the Service

Violation of these prohibitions may result in immediate termination of your account and legal action.

5. Data Ownership and Encryption

You own your data. FileShare does not claim ownership of any files, content, or data you upload to the Service.

By choosing your encryption mode, you acknowledge and accept the privacy and functionality trade-offs of each method.

6. Payment Terms

FileShare offers multiple subscription plans (Base, Pro, Max, Enterprise) with different pricing and feature limits.

• Billing: Subscriptions are billed monthly or annually through Stripe, our payment processor
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Price Changes: We will provide 30 days notice of any price increases
• Plan Changes: You may upgrade or downgrade your plan at any time; changes take effect immediately
• Refunds: Refunds are provided on a case-by-case basis within 14 days of initial purchase. No refunds for renewals.
• Taxes: Prices do not include applicable sales tax, VAT, or other taxes, which will be added as required

7. Service Availability and Limitations

While we strive for 99.9% uptime, FileShare is provided "as is" and we do not guarantee uninterrupted access.

• We may perform scheduled maintenance with advance notice
• Emergency maintenance may occur without notice
• Service availability may be affected by factors outside our control
• We reserve the right to modify or discontinue features with reasonable notice

Plan-specific limits (number of Configurators, Coordinators, Members) are enforced and may not be exceeded without upgrading to a higher-tier plan.

8. Termination

Your Rights: You may cancel your account at any time through your account settings or by contacting support. Upon cancellation:

• Your subscription will not renew at the next billing cycle
• You will retain access until the end of your paid period
• You are responsible for downloading your files before access expires
• After 30 days post-cancellation, your files may be permanently deleted

Our Rights: We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• Your payment fails or your account is past due
• We are required to do so by law
• Your use of the Service poses a security risk to other users

We will provide notice before termination when possible, but immediate termination may occur in cases of severe violations or legal requirements.

9. Limitation of Liability

To the maximum extent permitted by law, FileShare and its operators shall not be liable for:

• Loss of data, profits, or business opportunities
• Indirect, incidental, or consequential damages
• Damages resulting from unauthorized access to your account
• Service interruptions or data loss due to factors beyond our control

Our total liability for any claims related to the Service is limited to the amount you paid for the Service in the 12 months preceding the claim.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

10. Data Backup and Recovery

While we implement regular encrypted backups of our systems, you are solely responsible for maintaining backup copies of your important files. We are not responsible for data loss due to:

• User error or accidental deletion
• Account termination or cancellation
• Security breaches of your account credentials
• Loss of E2E encryption keys

11. Dispute Resolution

In the event of any dispute, claim, or controversy arising from these Terms or the Service:

• You agree to first contact us to attempt informal resolution
• If informal resolution fails, disputes will be resolved through binding arbitration
• Arbitration will be conducted in accordance with applicable arbitration rules
• You waive the right to participate in class action lawsuits

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices.

• Material changes will be communicated via email or in-app notification
• Changes take effect 30 days after notification
• Continued use of the Service after changes constitutes acceptance
• If you do not agree to changes, you may cancel your account

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which FileShare operates, without regard to conflict of law principles.

14. Contact Information

If you have questions about these Terms of Service, please contact us: